UK Mail have been around for some time and do what they can, but their best is just not good enough. I have worked for companies who use UK Mail as their delivery service and continue to use them because for the simple reason is that they are cheap. UK Mail work for minimum wage, they take minimum payment contracts with providers and [...]Anto
I’m just going to have a wee rant here about Ulster Bank for their lack of fucking brains when it comes to accounts and what they do with them when a fraud case is raised.
About half a year ago I was ordering stuff online. I placed an order for a costly package, all well and good. The next day i go to take some ‘walking about money’ out of an ATM machine, and it doesn’t accept my card, im like hmm.. must just be the machine that doesn’t work. Fine ill try another.
I walk across the street to another ATM, same thing again. Now im thinking what the fuck is going on here? I give my bank a call and say, look ive tried to get money out of my account and it’s not letting me, can you have a look. She says please hold. Comes back 2 minutes later and says, ‘Sorry sir but your account has been froze due to fraud’ I couldn’t help but laugh really loudly down the phone, after the laugh I replied ‘Are you actually serious?’. She then went on to say, sir I can lift the suspension on the account I just need you to confirm a few details. I was like ok lets play. She then went on and called out a bunch of payments I recently made and I answered yes to all of them. She then just said ‘Ok sir that is the suspension lifted’.
Today again, I tried placing a costly order to which it directed me to another form of security, I thought I know my password and my pin no problem seeing that I use the mother fucker all the time. I put it in. Wrong… im thinking hmmm.. let’s try that again. I give it a go a 2nd time and wrong again.. Then it locked me out, I thought ‘For fuck sake!’.
I then had to call the my bank and explain to them that ive been locked out and I need to get it reset. The call lasted about 30 minutes. Then finally, unlocked! Huuraayy!!.
So, my NEW PASSWORD and NEW PIN was freshly in my mind. I jump on the computer to log in and yay, I can access my account and everything is working fine. I thought, good they actually done something right for a change.
So I say hey, with my password a pin freshly in my head I think I will order the same thing that I tried ordering before I got locked out. I jump on the site, add it to my basket and check out. Moment of truth. I get to the 2nd secure login page that fucking locked me out the first time, I throw in my new FRESHLY created password and pin and boom. My package has been ordered, I smiled.
I then got my confirmation emails to confirm my orders I thought sweet! Orders have been placed good stuff. 10 minutes later? I get another 2 emails, 1 stating that there was a problem with my card details and that I should try again. Next was another email stating for me to contact the company I tried to purchase the costly item immediately and they give me premium numbers to call. I thought fuck you. You think im going to get charged to fix an error that has nothing to do with me? Get bent.
So, I jump on an online chat to a dude from Ulster Bank. I basically said ‘My account is gone.. Whats up now is there an error with the system again?’ without giving him any details he then came back to me and said ‘Sir you account is with the fraud team who are only open 8-10pm.’ I was like, ‘WHY?’ he never really answered, all he could tell me is that it is with the fraud team… I said to him ‘THIS IS VERY ANNOYING’. To which he replied he’s sorry and hit with me with a bunch of PREMIUM NUMBERS to call for support. I feel like punching the fuck out of some of them right now. They are preventing me from using my OWN MONEY.
God help the person who answers the phone to me in the morning, I am fucking pissed!